The purpose of the Admissions Review project is to improve the admissions process at Charles Sturt.
The project involves three key streams:
- Technology and Systems
- People and Culture
- Procedures and Processes
We aim to implement changes that will provide a customer-centric experience, with cohesive and seamless processes for admissions and supporting staff.
What are the benefits?
The Admissions Review project will:
- deliver an innovative admissions function with a customer-centric focus to improve the applicant experience
- transform the limited transparency and accountability of the management of the admissions funnel
- standardise operational procedures and processes
- tighten alignment between teams to reduce the need for internal handovers
- foster a culture of insight-driven decision making that shapes how we manage and track admissions
- provide training and professional development activities to support the transition to the new approach.
What have we been working on?
Since commencement in December 2019, the Admissions Review project team has been working on a number of recommendations and desired outcomes, including:
- Simplified, streamlined admissions systems and processes for applicants and staff
- Process improvements for seven selected courses to provide a better experience for applicants and staff
- Changes to enable Research Higher Degree applicants to apply for scholarships through the online application form
- Improved applicant communication sign-off process
- Development of an upload facility for supporting documentation
- Additional staff engaged to support the peak admissions period
We have also established a team to revise communication templates for admissions, including offer letters and CRM canned responses.
Stakeholders from across the university attended a Lean process improvement workshop, and Bathurst admissions staff have undertaken student-centred culture training.
What’s next?
The project team has a busy time ahead. We will be recommending a strategic technical process solution, as well as building and testing the new Admissions HDR online application form.
We also plan to implement the admissions communication approval process and review the credit application process.
Admissions staff in Albury-Wodonga and Wagga Wagga will undertake student-centred culture training.
Find out more
For more information contact Rochelle Wraith – Project Manager, Division of Information Technology.